Refund Policy

RIGHT OF WITHDRAWAL

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from SMTH SMOOTH.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good.

To exercise the right of withdrawal, the Customer must send SMTH SMOOTH by email to customer service or by registered letter to the following address: Wolfsdonksesteenweg 235 - 2230 Herselt by an unequivocal statement of its decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to SMTH SMOOTH , Wolfsdonksesteenweg 235 - 2230 Herselt, without delay, but in any event no later than 14 calendar days after the day on which it communicated its decision to withdraw from the agreement to SMTH SMOOTH . The Customer is on time if he sends back the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the returned product is depreciated in any way, SMTH SMOOTH reserves the right to hold the Customer liable and claim damages for any diminished value of the goods resulting from the use of the goods by the Customer beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only articles that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the Customer cancels the agreement, SMTH SMOOTH will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after NORTH has been informed of the Customer's decision to cancel the agreement. to revoke. For sales agreements, SMTH SMOOTH may withhold reimbursement until it has physically received all goods back, or until Customer has demonstrated that it has returned the goods, whichever is the earliest.

Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by SMTH SMOOTH will not be refunded.

SMTH SMOOTH will refund the Customer by bank transfer, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.

GUARANTEE

Under the law of 21 September 2004 on the protection of consumers when selling consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to Customer's home, Customer must contact SMTH SMOOTH customer service and return the item to SMTH SMOOTH at its expense.

In the event of a defect, the Customer must inform SMTH SMOOTH as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement will lapse.

The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.

CUSTOMER SERVICE

SMTH SMOOTH customer service can be reached by e-mail at info@areyousmooth.be or by post at the following address: Wolfsdonksesteenweg 235 - 2230 Herselt . Any complaints can be directed to this.