WHO IS RESPONSIBLE FOR CUSTOMER DATA?
WHAT ARE PERSONAL DATA
Personal data is all data that can be traced back to you as an individual. Just think of your name, telephone number, address or e-mail address. But data such as your IP address or SMTH SMOOTH customer number are also personal data. And other data that is unique to you, such as your SMTH SMOOTH order history or surfing behavior.
HOW IS YOUR DATA SECURED
SMTH SMOOTH takes many measures to protect your personal data. Both organizationally and technically. We have a group of specialists who work daily to secure our systems and look for vulnerabilities. Through strict access control, we ensure that your personal data is only accessible to employees for whom it is necessary that they work with it. In addition, we regularly have our security tested by external experts. Do we give your data to someone else? Then we demand that the other party handles your data just as carefully as we do.
WHAT RIGHTS DO YOU HAVE?
RIGHT TO INFORMATION
RIGHT TO VIEW
You have the right to request access to the information we have available about you at any time.
RIGHT TO CORRECTION
You have the right to have your personal data corrected if they are incorrect or outdated and/or to have them supplemented if they are incomplete.
RIGHT TO OBJECT
You have the right to object to the processing of your data if you do not agree with the way in which we process your personal data. This right applies to the data we use for direct marketing. For example, you can ask us to no longer use your data for personalized recommendations on the website. In addition, this right also applies to other data that we use on the basis of our legitimate interest. For example, you can choose that we forget and keep forgetting the data about your surfing and search behavior. We process requests within 30 days at the latest.
RIGHT TO DATA PORTABILITY
You have the right to receive data that you have provided to us in the context of the agreement(s) you have concluded with us in a machine-readable format, so that you can store this data in a database of you or of a third party. other party. This concerns your name, address and residence details and order history.
RIGHT TO RESTRICTION
You have the right to request restriction of the processing of your data. This means that we may store your data but not use it. This right arises in a number of cases. If you believe that this is the case, you can contact us via customer service.
RIGHT TO BE FORGOTTEN/REQUEST TO DELETE ACCOUNT
You have the right to request that we delete all data we hold about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we must or may keep on the basis of the law.
RIGHT TO MAKE A COMPLAINT
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to resolve it with you ourselves. Please contact us for this customer service .