FAQ

1. How and when do I upload my own design?

If you want a full custom design engraved in your product, you can simply upload it after you've completed your order. You will be automatically redirected to our uploading page.

 

2. What if the upload page won't load?

No need to worry. You can simply send an email to orders@areyousmooth.be. Make sure to mention your order number

 

3. What is the delivery time?

The delivery time is around 2 - 7 working days.

 

4. Can you engrave real photos?

Unfortunately, actual photos do not really work out that well. Often this gives an unclear and result on the wooden product. Ideally, we are always looking for black and white designs. If you do not have this available, we're more than happy to help you with the development of your idea or concept.

 

5. What about returns?

Non-engraved items can be returned up to 30 days after receiving them. Simply contact us and we'll work it ou for you!